About us

Conference Overview:


The Covid 19 pandemic has transformed the consumer preferences rapidly and more likely for good. The modern day consumer market has opted to go digital, including the traditional consumer who preferred to shop at a brick and mortar shop. Businesses across the globe has acknowledged this change by swiftly pivoting their business strategies to focus on digital medium. However, business leaders have emphasized on smoother transition towards customer centricity and customer experience to illustrate a smoother customer journey.

Procurement philosophies have shifted due to easier and more convenient access pushing consumer expectations to an all-time high. Focus is more towards customer experience than limiting themselves to just customer satisfaction. Infact the parameters for customer satisfaction establishes the bottom line to build a successful shopping experience to measure value proposition. The new age of business leverages digital and emerging technologies focused on delivering better products, services and experiences across all touchpoints.

Focus is on Investing time and resources in delivering experiences to customers through dynamic technologies and tools such as real-time messaging, chatbots, artificial intelligence (AI), hybrid cloud augmented reality, and self-service.

Event Speakers

Ms. Lau Yin May

Ms. Lau Yin May

Group Chief Marketing

Customer Experience Officer, Malaysia Airlines

Carsten Ley

Owner, PMO & CX Consultant


Truc Tran

Head of Customer Experience

Central Retail Group

Dr. Esterina Nervino


Retail in Asia (Part of Bluebell Group)

Sandeep John

Head of Field Marketing

South East Asian at Freshworks

Kowshik Bhattacharjee

Head of Service Excellence

Medcare Hospitals and Medical Centres LLC

Speaker Name

Senior Representative


Ganapathy Subramaniyan

Chief Information Officer


Speaker Name

Senior Representative


Key Features

  • Influence, educate and inspire your target market on key issues and trends.
  • Expand your network of potential clientele while demonstrating market leadership
  • Network with industry leaders who have helped to build, transform and enhance customer experience solutions
  • Uncover ideas with peers and through thought leaders, spark inspiration and build lasting business relationships
  • Learn from industry experts through panel discussions and exclusive Q&A sessions.
  • Personalized high profile business meetings to bridge the gap between solution providers and solution seekers
  • Explore employee engagement blueprint to enhance efficiency & consistent experiences

Sessions/Themes for the Conference:

CX core modules

Experience economy

Technological innovations in CX

CX in retail

Who Will Attend?

  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of Product Development and Innovation
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Heads
  • Heads of Consumer Insights and Analytics
  • Senior Management ( CEO, CMO, COO, CDO, CTO)

Industry Focus





Travel tourism




Sponsors & Partners


Platinum Sponsor

Session Sponsor

Associate Sponsor

Media Partners

Marketing Partners


Primary Free of Charge
Solution Provider 250 USD + VAT