SUMMIT

About Event

Event Overview

Customer experience (CX) in Indonesia is evolving rapidly, driven by a growing middle class, increasing internet penetration, and changing consumer expectations. In recent years, businesses have become more focused on delivering personalized and seamless experiences to meet the rising demands of tech-savvy consumers.

Indonesia’s digitalization potential is underpinned by several key factors, including a burgeoning population, sustained economic growth, rising digital literacy rates, and government policies fostering the development of the digital economy.

The intersection of customer experience and digital transformation in Indonesia presents both opportunities and challenges. As businesses strive to enhance CX through digital means, they must navigate a dynamic landscape influenced by evolving consumer expectations and technological advancements. With continued investment in digital infrastructure and a focus on understanding local needs, Indonesian companies can leverage digital transformation to drive growth and deliver exceptional customer experiences

The 10th NXT CX – DX Summit & Awards will feature the importance of Customer Expectations, Omni-channel Engagement, Local preferences, Government initiatives, Tech- adoption, Fintech & challenges despite the progress. Over 500+ Customer experience & Digital transformation professionals are expected to join this prestigious event to exchange business thoughts & have meaningful convesations.

If you are involved in: Customer Experience, Customer Success, Client Engagement, Member Experience, Contact Centre/Help Desk, Self Service, Marketing, Growth, Transformation, and/or Strategy, this event is for you!

why attend

Gain Insights

Uncover the latest trends, market dynamics, and consumer behaviors shaping the Customer experience & Digital Transformation landscape in Indonesia

Network

Connect with industry leaders, entrepreneurs, and government officials to forge partnerships and collaborations that drive innovation.

Explore Innovations

Discover cutting-edge technologies and solutions revolutionizing the Customer experience & Digital Transformation

Learn from Success

Hear firsthand from successful entrepreneurs and tech innovators who have navigated the challenges and triumphed in the ever-evolving business landscape

Key Objectives

Showcase Innovation

Highlight the latest technologies, and strategies that businesses can implement to stay competitive in the e-governance space

Thought Leadership

Position the conference as a platform for industry leaders to share insights and best practices in e-governance

Networking Opportunities

Emphasize the chance for businesses to connect with potential partners, clients, and collaborators.

Return on Investment

Illustrate how sponsoring and attending the conference can lead to tangible ROI through increased potential customer interaction.

Case Studies

Share success stories of businesses that have transformed e-governance achieved remarkable results.

Register Now

Registration Closed.

Our Speakers

Ajay Tawde

Head, Country Manager

Ogilvy One Indonesia

Dr. Kartina Sury

Asia Regional Leader

CXPA Asia

Goutama Bachtiar

Director of IT Advisory

Grant Thornton Indonesia

Adan Villanueva

Director

Cinepolis

Juan Kanggrawan

Advisor

Jakarta Smart City

Ghita Puspita Sari

Head of Customer Operations and Experience

Kanmo Group

Raihan Al Fauzan

Head of Shipper Experience

Ninja Xpress

Risye Dillianti

CEO

MNC Life

Gilang Maulana Abdi

CX Analytics and Transformation Customer Value Experience Management (CVEM)

XL AXIATA

Eko Putranto

Chief IT Officer

Kiat Ananda Group

Benny Jioe

Head of Digital Transformation

Zurich Asuransi Indonesia

Saurabh Biswal

Vice President of Growth

Allo Bank

Charlie Hartono

Director, Southeast Asia, Indonesia

AVPN

Chandra Herawan

Country Sales Manager

Verint Indonesia

Chris Raper

VP Presales

Verint APAC

Christina Tubb

Director of Channels & Alliances, Asia

Ping Identity

Dandy Masyaril Handoko

EVP Data & Digital Product

PT Bank Neo Commerce Tbk

Hendro Lim

VP Operations

Flip

Muliadi Jeo

Omnichannel and Customer Experience Specialist

Bambang Reza Aditiawarman

Head Digital Marketing

Kimberly Clark – Softex

Paul Soegianto

Chief Group Digital Strategy

PT Astra International Tbk

Andreant Tendo

Director

PT Dua Puluh Tiga

Cindy Juliane Setiadi

Customer Loyalty Manager

IKEA Indonesia

Arif Ilham Adnan

Chairman of Permanent Committee, The Jakarta Chamber of Commerce, and Industry(KADIN Jakarta)

Founder and Co-Chairman, Association of Digital Leaders Indonesia

Awards Jury Committee

Ajay Tawde

Ajay Tawde

Head, Country Manager

Ogilvy One Indonesia

Dr. Kartina Sury

Dr. Kartina Sury

Asia Regional Leader

CXPA Asia

Goutama Bachtiar

Goutama Bachtiar

Director of IT Advisory

Grant Thornton Indonesia

Industry Focus

  • Government services
  • BFSI
  • Telecommunications
  • Manufacturing
  • Healthcare
  • Infrastructure
  • FMCG
  • Retail & Ecommerce
  • Logistics & Transportation
  • Education

Our Sponsors

Powered Sponsor

Gold Sponsor

Associate Sponsor

Networking Partner

Supporting Partner

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