Conference Overview:

Entrepreneur, Enabler & Project Lead in Customer Experience, Agile and Business Transformation. Leading large scale projects in Europe, Latin-America & South-East Asia. After his 20+ year career for companies like Deloitte Germany, VW Mexico, Rolls-Royce UK and Lazada Vietnam, he founded Asia PMO in 2018, focussing on getting clients to understand and implement of company objectives, customer experience and a culture to foster a result- and team-oriented environment to excel today’s accelerated world. He is an internationally accomplished keynote speaker, Trainer & Coach and was recently elected in the top 150 CX global thought leaders.

Mr. Sandeep currently heads field marketing for India and South East Asian at Freshworks. Prior to this, he led campaign initiatives across the United Kingdom, Middle East and Africa and has also been instrumental in setting up the sales development function at Freshworks. Prior to Freshworks, he has held leadership roles in both sales and marketing functions in large product and services companies.

Kowshik Bhattacharjee comes with 22 years of rich experience, encompassing Hospitality/ BPO & Healthcare Sector. He has been associated with one of the finest brands all like Taj Hotels/ Marriott/ Le Meridien/ ITC Hotels/ Dell Computers/ Apollo Hospitals & currently with Medcare Hospitals and Medical Centers, which is one of the premium brands of DM Aster Healthcare group in Dubai.

During his tenure with Apollo Hospitals, he institutionalized the concept of Service Excellence in Healthcare and brought about significant best practices from other Service Industries. Few of his projects like Voice of Customer Methodology/ Dial 30/ Tender Loving Care/ AAPIE has been awarded in both domestic and international platforms. He is a well renowned name in the field of Customer Experience in India, and has been conferred with the prestigious “Bharat Gaurav Award” in 2017 by Central Ministry.

In his new assignment, he is heading the Service Excellence vertical and is responsible for creating the Customer Experience framework for Medcare Hospitals and Medical Centres under 3 major levers (Digitization, Human Experiences & Facility & Services Facelift)

Kerim Alain Bertrand is the Chief Sales Officer in SmartMessage directing the Global Sales and Marketing teams. Prior to joining SmartMessage, Kerim worked for over twenty years for various technology companies, from fin-tech to mar-tech to prop-tech and now back to mar-tech again. He has worked at Doğuş Group, one of the largest Holding companies in Turkey as COO and CEO of two new technology investments, and has lead the Turkish operations of two prominent constituents of the FTSE-250 index, Euromoney Plc, and UBM Plc. Kerim holds a Master’s degree in International Economics from the University Pantheon-Assas, Paris-France.

Lee Ann is the Regional Manager of SmartMessage responsible for the Southeast Asia region. Prior joining SmartMessage he worked for a number of technology companies like, HPE, ExaGrid, F5 Networks, Dimension Data and leading the sales team in a number of significant transformation projects for FSI and TELCO in the region. Lee Ann holds a first class Hons in Information Technology and Business computing from University of Wales.

Ganapathy Subramaniyan is the Chief Information Officer for Everise, based out of our Manila Experience Center. He is responsible for the overall Information Technology function and has been critical in establishing the most comprehensive CX technology platform in the industry for Everise.

Ganapathy comes with over two decades of experience in facilitating and building world-class technology management. He is a dynamic ITES industry veteran with over two decades of leading experience in strategizing and managing technical infrastructure in domestic and international marketplaces. His in-depth acumen and technologically driven expertise to devise and deliver result-driven strategies and goal-oriented outcomes in a rapid changing environment helps transform progress, profitability, and productivity.

Most recently, Ganapathy was with Aegis Customer Support Services, Mumbai as Executive Vice President IT wherein he was responsible for IT innovation & transformation, IT Solution delivery, IT Projects delivery, Information Security & IT procurement. He has proven skills in consistently improving delivery timelines & service levels with cost-effectiveness, solutions planning, designing, and implementing best practice methodologies for continuous improvement and bottom-line growth.

Academically, Ganapathy holds an Engineering Degree, having specialized in Electronics & Communication from National Engineering College, India. Aside from his extensive career, he also loves playing and watching live Cricket with his son and daughter and traveling to new places, especially in India.

Padmanaban a.k.a Paddy is an experienced Technology Marketer with over 7 years of experience that spans multiple functions of marketing. He’s currently with CleverTap as the Head of Global Field Marketing, driving demand for the product across 6 global markets.

Before CleverTap, he’s worked with organizations as diverse as Zoho, Uber, EXL PR and launched 3 Saas products, a business incubation center, and UberAuto in Chennai.

As a Senior Solutions Manager in the Asia Pacific regional team, Ramashish Singh primarily focuses on driving the success of SAS® Customer Intelligence solutions across Asia. This involves working with Sales teams across all SAS offices, engaging with customers to understand their needs and providing solutions, and providing inputs towards the future direction of SAS® Customer Intelligence.

Rama carries strong experience of over 15 years in designing, implementing and promoting Customer Intelligence solutions encompassing customer facing roles involving requirement gathering, designing and implementing CI Solutions for highly rated companies.

Rama has a graduate degree in Electronics and Instrumentation Engineering. He enjoys to focus on details and engaging with customers to understand their needs and help successfully implement their CI strategies.

Ramu is the Chief Technology Officer (CTO) at Tonik, the Philippines’ first purely digital neobank overseeing the Digital Banking IT Organization (Engineering, Technology, Security and Operations Units).He brings over 18 years of expertise in information technology, enterprise architecture, product development, IT Operations, innovation and security fromthe banking and telco industries.

Prior to joining Tonik, he served as IT Director for Capgemini Singapore (SG) where he spearheaded a Digital Transformation program for the leading telco, Celcom in Malaysia. Further, Ramuworked as a Chief Architect (Deputy Director) for Tagit Singapore where he architected and implemented over two dozen retail and business banking solutions for some of the biggest names in banking such as DBS (SG and HK), UOB Retail and Business Banking and Maybank in Singapore, BSN and RHB in Malaysia, Citi and Axis Bank in India, and EON (Union Bank PH), Philippine National Bank (PNB) and Chinabankin the Philippines to name a few.

A global citizen, Ramu is fluent in English, Tamil, Telugu and Hindi and currently resides in Singapore with his wifeand twosons.   He holds a master’s degree in Computer Science from Bharathiar University (India), and is currently pursuing an MBA at Murdoch University (Australia) and a PG Diploma in Innovation and Design Thinking at Massachusetts Institute of Technology (MIT).