About Event 
Event Overview
Customer experience (CX) in Indonesia is evolving rapidly, driven by a growing middle class, increasing internet penetration, and changing consumer expectations. In recent years, businesses have become more focused on delivering personalized and seamless experiences to meet the rising demands of tech-savvy consumers.
Indonesia's digitalization potential is underpinned by several key factors, including a burgeoning population, sustained economic growth, rising digital literacy rates, and government policies fostering the development of the digital economy.
The intersection of customer experience and digital transformation in Indonesia presents both opportunities and challenges. As businesses strive to enhance CX through digital means, they must navigate a dynamic landscape influenced by evolving consumer expectations and technological advancements. With continued investment in digital infrastructure and a focus on understanding local needs, Indonesian companies can leverage digital transformation to drive growth and deliver exceptional customer experiences
The 10th NXT CX - DX Summit & Awards will feature the importance of Customer Expectations, Omni-channel Engagement, Local preferences, Government initiatives, Tech- adoption, Fintech & challenges despite the progress. Over 500+ Customer experience & Digital transformation professionals are expected to join this prestigious event to exchange business thoughts & have meaningful convesations.
If you are involved in: Customer Experience, Customer Success, Client Engagement, Member Experience, Contact Centre/Help Desk, Self Service, Marketing, Growth, Transformation, and/or Strategy, this event is for you! ICXP – Indonesia Customer Experience Professionals & Scribe Minds together join hands to invite the visionary leaders, thought leaders and the leading technology/solution providers to be part of this forum.
why attend
Gain Insights
Uncover the latest trends, market dynamics, and consumer behaviors shaping the Customer experience & Digital Transformation landscape in Indonesia
Network
Connect with industry leaders, entrepreneurs, and government officials to forge partnerships and collaborations that drive innovation.
Explore Innovations
Discover cutting-edge technologies and solutions revolutionizing the Customer experience & Digital Transformation
Learn from Success
Hear firsthand from successful entrepreneurs and tech innovators who have navigated the challenges and triumphed in the ever-evolving business landscape
Key Objectives
Showcase Innovation
Highlight the latest technologies, and strategies that businesses can implement to stay competitive in the e-governance space
Thought Leadership
Position the conference as a platform for industry leaders to share insights and best practices in e-governance
Networking Opportunities
Emphasize the chance for businesses to connect with potential partners, clients, and collaborators.
Return on Investment
Illustrate how sponsoring and attending the conference can lead to tangible ROI through increased potential customer interaction.
Case Studies
Share success stories of businesses that have transformed e-governance achieved remarkable results.
Countdown Until the Event.
Our Speakers
to be Updated shortly
Industry Focus
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Government services
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BFSI
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Telecommunications
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Manufacturing
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Healthcare
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Infrastructure
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FMCG
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Retail & Ecommerce
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Logistics & Transportation
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Education