About us

Conference Overview

Financial institutions in the last decade witnessed dramatic changes owing to high competition, evolving customer expectations, newer compliance regulations, and more. With the pandemic, consumer behavior shifted drastically, driving many banks and credit unions to relook and redefine their customer experiences to thrive in these unprecedented circumstances.

Customer experience (CX) today has manifested to become the critical driver of customer engagement and competitive advantage for retail-focused BFSI enterprises across the world. Customers demand self-serve options and BFSI companies are looking at multiple avenues to fulfil their expectations. For 94% of BFSI companies, improving the CX that they deliver is the key objective behind launching new AI-led initiatives. Over half of their customer interactions today are AI-enabled. On the other hand, 78% of customers expect contactless interactions.

Financial organizations are increasingly witnessing the trend of customers preferring digital services over from in-person since the start of the pandemic. BFSI players looking to remain competitive face the need to double down on their digital CX initiatives.

So how can BFSI players look at CX holistically and approach it as a company-wide mission?

Scribeminds and Media is delighted to welcome you to NXT CX BFSI Summit and propel your enterprise towards improving your responsiveness to customers and delivering a better customer experience. Participants will also get a chance to hear valuable insights from industry experts about CX Trends for 2021 and beyond.


Event Speakers

Mujtanibul Ahmed

Division Customer Experience Director

Wing Cambodia

Ramu Arivuvel

Chief Technology Officer


Eat Chetrasorivong

Chief Technology Officer

BIC Bank

Kerim Bertarand

Chief Sales Officer


Lee Ann Tan

Regional Manager, Southeast Asia


Gopal Kiran

Director, Financial Services


Dewi Rengganis

Industry Analyst, Telecoms and Payments

Frost & Sullivan

Sonny Supriyadi

SVP – Head, Pricing and Data Analytics

Maybank Indonesia

Erika Denise B. Dizon

Fintech Business Group Head

Union Bank of the Philippines

Vann Bunchhoan

Head of Technology | Cybersecurity | IT Strategy

Dai-ichi Life Insurance Cambodia

Srihari Sikhakollu

Chief Executive Officer

eRemit Singapore

Ashutosh Karandikar

Head of CX Services


Haren Chelle

VP of Strategy & Growth (APAC)


Ms. Hoang Nga Le

Customer Experience Senior Manager

Prudential Insurance

Rahul Yadav

Country Head- Malaysia, Cambodia, Philipines, Thailand, Vietnam,


Steven WONG Weng Leong

Chief Digital & Global Banking Strategist

China Construction Bank (Malaysia) Berhad

Phan Uotdom

Senior IT Security | Cybersecurity | Standards

LOLC (Cambodia) PLC

Key Features

  • Learn how to apply global best practices in BFSI and improvise on the same
  • Understand the impact of the latest UX and UI technologies
  • Hear from CX industry experts who are reinventing the industry
  • Network with the industry leaders to understand how can your organization be better in the region
  • Celebrate Excellence with the world’s Best FSI Organisations
  • Expand your network of potential clientele while demonstrating market leadership
  • Explore employee engagement blueprint to enhance efficiency & consistent experiences
  • Interactive Q&A sessions for the delegates to have better clarity on the Topic

Who Will Attend?

Senior Management

  • Chief Executive Officer
  • Chief Experience Officer
  • Chief Operating Officer
  • Chief Development Officer
  • Director of HR
  • Head of Insurance


  • Chief Marketing Officer
  • Director of Marketing
  • VP Marketing
  • VP Social Media
  • Director of Social Media
  • VP Multichannel Marketing

Customer Experience

  • Chief Customer Experience Officer
  • Chief Customer Relations Office
  • Chief Compliance Officer
  • User Experience Head
  • VP Customer Experience
  • Director Customer
  • Experience


  • Chief Marketing Technologist
  • Chief Technology Officer
  • Chief Digital Officer
  • Head of Digital Experiences
  • Chief Information
  • Technology Officer
  • Head of Contact center

Industry Focus

Public Banks

Private Banks

Foreign Banks

Small Finance Banks

Payments Banks

Cooperative Banks

Life Insurance Companies

General Insurance Companies

Health Insurance Companies


Mutual Funds

Asset Management Companies

Technology Service Providers

Sponsors & Partners

Platinum Sponsor

Diamond Sponsor

Session Sponsor


Primary (Delegate) Free of Charge | Virtual Conference access | Unlimited Networking
Vendor Delegate USD 250 Per person | Access to Virtual Conference | Unlimited Networking