Conference Overview:

Mr. Jazlan Azizy Jusoh is Head of Business Services, TM ONE at Telekom Malaysia, he is an Agile, results-driven, and quality-oriented professional offering 14 years of experience in Telco B2B Managed Services with last 6 years focusing on Lean, Customer Experience, Agile & Digital Transformation.

Sachin is the founder and CEO at Ameyo. A Computer Scientist by education and a product person at heart, Sachin has been involved in understanding needs and delivering customer engagement solutions to consumer-facing companies.
He has been working with CIOs and Customer Experience leaders in over 60 countries over the last 16 years and believes problems in emerging markets need unique solutions.

A. Santhakumaran ACXS is the Founder of CX Expert Asia and an Accredited Customer Experience Transformation Specialist, thought leader, keynote speaker and leader for customer experience training and consulting events in South East Asia. He loves to speak, write and broadcast his deep belief in the value of a positive CX Culture and the magic it can make for and organization.

Innovative thinker, bringing in rare level business acumen developed in 20 years of career across Mobile Payments, Banking & Financial services, BPO, Information Technology. Track record of increasing bottom line with spearheading product development and management and operational excellence to drive productivity & reducing cost through automation and system improvement. Achievements in dynamic & demanding business environment through pragmatic and positive approach.

Building and enabling teams of INDUSTRY SALES AND PRE-SALES EXPERTS across SAS Asia Pacific to support our clients in solving business challenges with Data and Analytics and Business Solutions/ Advisory.

A customer experience evangelist by soul and profession for the last 14 years in multiple markets. I am currently occupied with using insight and technology in an inclusive way to make customers loyal. I am interested in creating happy customers, and while, I have tried to be inclusive.

My key focus is to bring simplicity to what we do for customers every day. I mostly take up complex problems that require strategic (=long term) drive and consulting experiences for new & existing products/services such as public portfolio simplification, service design, journey fixing and touchpoint revamp/transformation to scale up the user experience, revenue, brand health, and loyalty. I have rolled out and managed customer experience programs of high-volume customer base, including extensive regional customer service operations , CX governance, fintech experience, experience analytics, product, network, digital, retail, SaaS management and overall CX performance management, which impact the value chain in terms of revenue, uptake, NPS, and CSAT scale up.

Ramu is the Chief Technology Officer (CTO) at Tonik, the Philippines’ first purely digital neobank overseeing the Digital Banking IT Organization (Engineering, Technology, Security and Operations Units). He brings over 18 years of expertise in information technology, enterprise architecture, product development, IT Operations, innovation and security from the banking and telco industries.

Prior to joining Tonik, he served as IT Director for Capgemini Singapore (SG) where he spearheaded a Digital Transformation program for the leading telco, Celcom in Malaysia. Further, Ramu worked as a Chief Architect (Deputy Director) for Tagit Singapore where he architected and implemented over two dozen retail and business banking solutions for some of the biggest names in banking such as DBS (SG and HK), UOB Retail and Business Banking and Maybank in Singapore, BSN and RHB in Malaysia, Citi and Axis Bank in India, and EON (Union Bank PH), Philippine National Bank (PNB) and Chinabank in the Philippines to name a few.

A global citizen, Ramu is fluent in English, Tamil, Telugu and Hindi and currently resides in Singapore with his wife and two sons. He holds a master’s degree in Computer Science from Bharathiar University (India), and is currently pursuing an MBA at Murdoch University (Australia) and a PG Diploma in Innovation and Design Thinking at Massachusetts Institute of Technology (MIT).

Kerim Alain Bertrand is the Chief Sales Officer in SmartMessage directing the Global Sales and Marketing teams. Prior to joining SmartMessage, Kerim worked for over twenty years for various technology companies, from fin-tech to mar-tech to prop-tech and now back to mar-tech again. He has worked at Doğuş Group, one of the largest Holding companies in Turkey as COO and CEO of two new technology investments, and has lead the Turkish operations of two prominent constituents of the FTSE-250 index, Euromoney Plc, and UBM Plc. Kerim holds a Master’s degree in International Economics from the University Pantheon-Assas, Paris-France.

Ashutosh is an MBA from IIM Bangalore and a CCXP (Certified CX Professional) with a unique 360degree experience spanning S/W Development, Product Management, Delivery Management, Client Engagement, Sales, Marketing & CX Consulting functions. Over the last 16+ years he has consulted, managed & sold to clients across several markets (US & Caribbean, UK, EMEA, APAC) and Industries (BFSI, Retail & Ecommerce, Education, Healthcare, Media & Publishing, HiTech). This helps him bring in an Industry & Market POV to CX Thought leadership discussions.

Rahul comes with over 6 years of experience with an inclination towards tech and management. He has extensive hands-on experience at strategically identifying opportunities, developing laser focus, and providing successful and proven tactical business solutions. Rahul has worked with corporations in BFSIs, infrastructure, consumer products, and many more. He enables these corporations to grow their business and improve their marketing strategies with the latest artificial intelligence and machine learning-powered chat-based solutions.