About us

Conference Overview

With the spread of the Digital Wave across lndia, the Domestic and International companies have changed customer experience and marketing as we know it in the Indian Subcontinent. The New age of business leverages Digital and Emerging Technologies focused on delivering better Products, Services and Experiences. NXT CX Summit India highlights the change in customer trends in India and technologies that can be implemented to maximize customer satisfaction while assisting companies to up their game in this changing landscape.

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Event Speakers

Ashish Vidyarthi

Motivational Speaker/Life Coach/National Award Winning Actor

Dhanraj Kamdar


Mercedes-Benz Central Star

K V Dipu

President & Head of Operations and Customer Service

Bajaj Allianz General Insurance Company

Fasih Abbas M

Director & Head of Customer Success


Samdani Basha

VP CX Design & Operations


Pulkit Kumar

Director - Business Operations & Sales


Harshit Desai

Head of Customer Experience Alliances(Partnerships) and Automation

Aditya Birla Finance Limited

Carsten Ley

Founder, CX, OKR & Project Consultant

Asia PMO

Sushmita Balasubramaniam

Domain Lead – CX & Commerce

South Asia, Insights Division, Kantar

Tinha Sethi

DGM Customer Experience Head


Anuradha Singh


Experience Design Future Retail Ltd

Amitabh Khanna

Head Customer Delivery South Asia


Sharatee Ghosh

Executive Vice President

Kotak Mahindra Bank Limited

Abhishek Dalmiya

Director – Product Management

Tally Solutions Pvt. Ltd.

Dr. Amit Chakrapani


Centre for Experience Excellence

Sumnit Paul

Managing Director

Indian Chamber Of Commerce & Culture,Slovakia

Rohit Sharma

Chief Operating Officer


Ashutosh Sharma

VP & General Manager, CX Automation (Global)


Raghu Ravinutala

CEO & Co-Founder


Key Features

  • Influence, educate and inspire your target market on key issues and trends.
  • Expand your network of potential clientele while demonstrating market leadership.
  • Network with industry leaders who have helped to build, transform and enhance customer experience solutions.
  • Uncover ideas with peers and through thought leaders, spark inspiration and build lasting business relationships.
  • Learn from industry experts through panel discussions and exclusive Q & A sessions.
  • Personalized high profile business meetings to bridge the gap between solution providers and solution seekers.
  • Explore employee engagement blueprint to enhance efficiency & consistent experiences.

Who Will Attend?

  • Contact Centre Heads
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Heads
  • Heads of Consumer Insights and Analytics
  • Senior Management ( CEO, CMO, COO, CDO, CTO)
  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Heads of Product Development and Innovation

Industry Focus





Travel tourism




Sponsors & Partners

Diamond Sponsor

Session Sponsor

Associate Sponsor

Media Partners


Primary (Delegate) Free of Charge | Virtual Conference access | Unlimited Networking
Vendor Delegate USD 250 Per person | Access to Virtual Conference | Unlimited Networking